Submitting a Penn GSE Website Update Request
Web requests must be submitted via the appropriate service item in the IT service request portal. Users can access the web request service items directly at the "GSE Website & Web Applications" category of the Service Catalog or navigate to it through the IT service request portal by following these steps:
1. Navigate to the IT service portal at https://tickets.gse.upenn.edu.
2. Select "Service Catalog" to browse services.
NOTE: Please DO NOT use the “Break/Fix” button. That button is for requesting general IT support for technical difficulties and will route your request to the wrong team first, delaying our assistance. Navigate to web requests via the Service Catalog will allow us to assist you faster.
3. From the Service Catalog, select the "GSE Website & Web Applications" category to filter the results.
4. Select the appropriate form from the list of services to complete and submit.
As with all service requests, you will receive an automated email confirmation that your request has been received with a link to the request in the system. You can also access your request from the list of all your open service requests.
To respond to the service request, you can leave comments directly in the system or respond via Outlook by replying to the email prompts you receive each time comments are added to your request. For each request type, you can attach files to your initial submission or to any replies to the request after it’s been created.